Refund & Exchange Policy - Muscarity
At Muscarity, we are committed to delivering premium quality fragrances. Please review our refund and exchange policy guidelines below before placing your order.
1. Sale & Discounted Items
All sale, promotional, or discounted items are strictly non-returnable and non-exchangeable. Once a sale item has been purchased and delivered, it cannot be returned or exchanged under any circumstances.
2. Exchange Policy (Regular Priced Items Only)
Products purchased at regular price may be eligible for exchange only, provided the following conditions are met:
- The request is made within 24 hours of delivery.
- The product is completely unused and in its original packaging.
- The product seal and outer packaging are completely intact.
Note: Muscarity does not provide cash refunds. Eligible cases will only be processed for product exchange.
3. Damaged, Broken, or Incorrect Item
If you receive:
- A damaged or broken product,
- A parcel damaged during shipping, or
- The wrong item delivered,
Please contact our customer support team within 24 hours of delivery with clear photo or video evidence so we can assist you promptly.
Contact Support
For any exchange requests or order issues, please get in touch with us: